HELP - FAQ
Texdora Could Documentation Delivery Platform is a cloud based documentation hosting application.
TRAC stands for Tracking, Reading, Accessing, and Commenting.
Yes, you must have a licensed version of Texdora Desktop Application to create and publish content to TRAC. Visit http://texdora.com to purchase a desktop license or contact sales_td@itechnolabs.net for immediate assistance with sales.
Go to http://texdora.azurewebsites.net. You will see two kinds of logins: Individual User and Enterprise Users.
Individual Users are end users of documentation who read the documentation. Individual users can engage with the documentation and comment on the content at each paragraph level. If your feedback is valid, it may be incorporated by the organization owning the documentation. Your comment might also appear below the paragraph if the organization finds your feedback valuable.
Enterprise Users are employees of a company hosting its documentation on Texdora Documentation Delivery platform. Such users can include system administrators, writers, content authors, and tech pub managers.
When you register as an Enterprise user, Texdora Cloud sends you an email with a user ID and password. You need to update your Texdora.exe.config file with the data provided in the email.
Steps to connect to the Texdora Documentation Delivery platform Cloud database:
  1. Run Notepad as an administrator.
  2. Go to File > Open. This opens Windows Explorer.
  3. Navigate to the folder in your local machine or server where Texdora.exe.config is located.
  4. Click Text Documents (*.txt) dropdown button next to File Name: field in the bottom of the Explorer window.
  5. Select All Files (*.*). This displays the Texdora.exe.config.
  6. Go to the end of the file and look for this string as shown here:
    < value > Server=tcp:zvober4bva.database.windows.net,1433;Database=Texdora;UserID=SINCLARAUTd4s8X;Password=MAa1ooooWwBPEd;Trusted_Connection=False;Encrypt=True;Connection Timeout=120;<\value>
  7. Replace the UserID and password value with the user ID and password you received in the email. Do not change any other value.
  8. Save the file.
  9. To test the connection, go to Texdora Desktop > right-click a book > Publish > Texdora Web Application. This should bring up a dialog box asking you create a category and then a product. Once done, click Publish.
  10. Click OK and then OK again.
  11. You should see the book published in Texdora Documentation Delivery platform.
Note: You cannot publish to Texdora Documentation Delivery platform Cloud database from within a firewall. Talk to your network administrator to resolve the issue. If you face any other issue, contact support@texdora.com.
Yes, each company that hosts its documentation on Texdora Documentation Delivery platform gets its own URL. For example:http://texdora.azurewebsites.net/Login.aspx?portal=sinclarauto. Here sinclarauto represents the name of the organization.
Yes, you can share this URL with your customers. They can view the documentation without creating an account in Texdora Cloud. If your customers or end users want to comment on the content, then they must create an account. You can also use this URL on your company website to point your customers to your product documentation.
Ask your system administrator to login to Texdora Cloud and navigate to the Enterprise Details page. On the left menu, click Enterprise URL to view the URL. If your system administrator is no longer with your company, send an email to support@texdora.com.
Login as Enterprise user > Organization Profile > Add User.
The cost of hosting one book is $9 per book per month.